Ionic not syncing with app...

[NJFonzie]

Since the end of June my Ionic will not synch with the app. Have no idea why and any updates have been run. Any ideas or reasons why? Thank you.

[ChazBo]

Help! Tried all the trouble shooting from FITB no luck!!!

[Rich_Laue]

Which device is the Fitbit app on? 

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing

[Crystal_Lynne]

I have had my Ionic for just over 3 weeks now, and I am having nothing but problems the past 2 weeks. I have gone through factory resets, shutting down the phone, shutting off blue tooth, deleting and re-downloading the app. Nothing seems to be working. 

When I factory reset my Ionic, it will sync once, and then it won't sync again using either Bluetooth or Wifi, unless I factory re-set it, which takes up to 3 hours.  This is getting extremely frustrating.  

[Rich_Laue]

Doing a factory reset would be the very last thing I would think of doing. 

May I ask what phone that you have @Crystal_Lynne? 

Did the link in the thread above your post help. 

[Crystal_Lynne]

iPhone 7 plus, I dealt with a few customer service people this morning, very helpful.

They will be taking my tracker back for warranty.

[SunsetRunner]

Ionic has not synced for 2 days now; it seems fitbit has a problem with their servers and when that happens you cannot sync the device that we paid good money for (because it has to phone home to sync it's more like we rent the trackers and not own them at all)

[Rich_Laue]

Hello @SunsetRunner again, if it was a Fitbit server problem then these boards would be flooded with messages, along with a red banner at tyettopbannouncing the server problem. 

If you would like help, then please include the type of phone that the sync problem is with.