Ionic not syncing with iPhone

[May-21]

I am not able to sync my ionic watch with my iPhone so I can’t see text messages or incoming phone calls on my watch. I called before and she couldn’t help. I have had this watch for about a year and have problems since the beginning that customer service and techs couldn’t help me with. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@May-21 Welcome to the Fitbit Community! It's great to have you here!

I will gladly assist you whit your Ionic that isn't syncing. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. You can find additional suggestions here. Once the Ionic starts syncing you should be able to get notifications. If by any change you aren't getting any notifications please check this article.

Let me know how it goes.

[LJV33]

if all of that does not work, and you passed the one year warranty from purchase date then I am sorry. Fitbit will tell you it is out of warranty and sorry. Unless you bought it in the UK or Europe, they have a 2 year warranty. 

Good luck. 

[May-21]

Hi,
So I follow the steps mentioned here and it worked, it syncs now (thanks) BUT I still can’t get any notifications ☹️
So annoying!!

[SilviaFitbit]

It's great to see you around @May-21. Thanks for following the troubleshooting posted above. I'm glad to hear that your Ionic is syncing now. 

Sorry to hear that you're still experiencing issues with your notifications. I would like you to confirm that you've tried the steps in the article that was provided above? Also, please let me know the iPhone that you have. 

Keep me posted! 

[May-21]

All steps were followed. I still can’t get text or calls on the watch. 

I have an iPhone 6s Plus 

[SilviaFitbit]

Thanks for letting me know that you've followed the troubleshooting provided above @May-21. I've shared your post with our Support team, they will continue assisting you on this. 

I'll be around if you need further assistance. 

[May-21]

Thanks @ SilviaFitbit. 

I hope they do!

because the experience I have had so far with my Ionic has definitely been very disappointing. 😭

[SilviaFitbit]

Thanks for getting back @May-21. Our Support team will continue assisting and provide you with options based in the Fitbit Warranty. 

I'll be around if you need further assistance.