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Ionic not syncing with iPhone

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‎12-25-2019 03:53 - last edited on ‎12-26-2019 10:03 by Fitbit Moderator

‎12-25-2019 03:53 - last edited on ‎12-26-2019 10:03 by Fitbit Moderator

Today suddenly my connection with my Fitbit ionic stopped. The problem is the Bluetooth connection doesn’t work anymore. I deinstalled the Fitbit app onbenut iPhone , reinstalled the app. Still no connection. I reinstalled my old surge Fitbit and that was immediately recognised. So the problem is in the ionic. Has someone seen the seem problem? Thanks Jeroen 

 

Moderator edit: Updated subject for clarity 

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‎12-26-2019 10:08

‎12-26-2019 10:08

@jvandeb It's nice to see you around. I appreciate the troubleshooting tried and the details mentioned. 

 

It's pretty weird that your Ionic isn't syncing but your Surge is syncing to your app. I would like you to set up your watch to your iPhone once again. If you encounter any issues try the troubleshooting in this article: Why can't I set up my Fitbit device? 

 

Once it has been set up to your account and you experience syncing issues, try the tips in this article: Why won't my Fitbit device sync? 

 

Keep me posted. 

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