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Ionic not syncing

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‎09-04-2018 06:13 - last edited on ‎09-04-2018 11:43 by Fitbit Moderator

‎09-04-2018 06:13 - last edited on ‎09-04-2018 11:43 by Fitbit Moderator

Recently my Ionic stopped automatic syncing.  I tried resets, disconnects with the app and searching the site for a fix that will work.  Now I notice it isn't even keeping time and loses approximately one hour every 12 hours.

I bought this device in February od 2017 and paid top dollar right before they dropped the price.  Any ideas?  How does one say extremely disappointed in French?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎09-04-2018 08:59

‎09-04-2018 08:59

Have you tried talking to support?

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‎09-04-2018 10:39

In response to SunsetRunner

‎09-04-2018 10:39

Yes and they could not get it to work an they are sending a new unit.

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‎09-04-2018 10:53

In response to Velocityman

‎09-04-2018 10:53

I can't believe it.  The link for the replacement will not work.  A circle of bouncing dots opens and that is all I get!  WOW!!!!

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‎09-04-2018 11:49

In response to Velocityman

‎09-04-2018 11:49

Hey there @Velocityman, it's nice to see you around! Sorry to hear about the syncing issues you've been having with your Fitbit Ionic. 

 

It's great to know that you got in touch with our Customer Support Team. If the link you were sent for the replacement is not working, please reply back to the last email you got from our team and they'll be more than glad to further assist you. 

 

Thanks for your help @SunsetRunner! 

 

Ping me out if you need anything else! 

Maria | Community Moderator, Fitbit


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