Ionic not syncing

[Bluenote]

My Fitbit Ionic has stopped syncing. It says it is connected but will not sync. I have tried turning Bluetooth off and on and quitting the app and restarting and powering off my phone. I have also stopped getting my notifications messages. I have an IPhone 8 and am on 12.0.1

Moderator edit: Subject for clarity.

[GraceGFitbit]

Nice to see that you're digging into the Forums @Bluenote, let me give you a warm Welcome to our Community. I'm sorry to hear that your Ionic is not syncing with your IPhone 8.

Thanks a lot for all your efforts trying to resolve this situation. I confirm you this device is compatible with the Fitbit app.

To continue, lets check all the requirements listed in this article: Why won't my Fitbit device sync?

If everything it's in order, please try the troubleshooting steps below :

• Remove the tracker from your phone's Bluetooth settings with all devices listed there too.
• Unpair your tracker from the Fitbit app.
• Restart your phone and your watch again. (Instructions here) 
• Now add the tracker to the Bluetooth list.
• Set up your device again.

Hope that helps, let me know how it goes.

[Scoopster]

My Ionic has worked as it should for months. Over the past few weeks I have inconveniently noticed that it wasn’t keeping time running 10 to 30 minutes late. When attempting to sync with my IPhone 8 it won’t connect. My phone is up to date.

So I followed the troubleshooting guide. This included: soft rests, hard resets, delete ting the app, reinstalling the App, removing all my other linked Bluetooth devices. I have now had to do this four times as any solution lasts no more than a few days, as well as using the  well meaning but tediously slow chat service to no avail.

Needless to say say this has taken many frustrating hours and is unacceptable not to have a working solution and be left with only a basic watch that can’t be relied upon to track time!

i am now considering pursuing a warranty issue. Has anyone else experienced this? Anyone found a permanent solution?

[Scoopster]

This doesn’t work. I am left with no solution having tried all the double shooting guides. And when it does sometimes connect it drops out again within a few days. Please fix this otherwise we’ll have no choice but to find a reliable brand.

[Bluenote]

My Fitbit will not sync and has not for weeks if not months.
I have tried everything and nothing is working to fix the problem.

Sent from my iPad

[Scoopster]

What have Fitbit done to help

you? Surely if you have exhausted all the troubleshooting remedies this is a warranty issue?

[GraceGFitbit]

Hi, @Scoopster thanks for stopping by and thank you for your reply @Bluenote. I'm sorry to hear that you still having syncing issues. 

To continue, can you please confirm you had try this : 

1. Restart your iPhone.
2. Restart you Ionic. For more information, see How do I restart my Fitbit device?
3. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.

@Scoopster, by checking with our support, I confirmed that you have already an open case with them. In this case to better help you the best is to continue the assistance with them.

Please let us know if you have any additional questions and we'll be happy to assist you.