Ionic not syncing

[transangge]

Ionic not synicing 

Moderator edit: Subject for clarity 

[NellyG]

What phone are you trying to sync to? Try the suggestions in THIS Help Article on Syncing difficulties

[HeydyF]

Hey @transangge, let me give you a warm welcome to the Community! Beside the troubleshooting that @NellyG posted above, I'd like you to tell me which phone model are you using, is it a compatible device? In the meantime, I'd like you to also tell me, have you tried to sync with a computer or maybe another compatible device? 

Keep me posted! 

[transangge]

The cell is a samsung 8

[HeydyF]

Thanks for your reply @transangge! The Samsung Galaxy S8 is a compatible device, so you should not have syncing issues. Let me ask you this, have you tried to sync with a computer? 

Give it a try and let me know! 

[transangge]

 My ionic is not syncing to my Samsung s8. It 6 days already

[transangge]

I don't have a computer 

[HeydyF · Accepted solution]

Thanks for your reply @transangge! Have you made sure that there are no other Bluetooth devices plugged with your phone? If so, please disconnect them from your phone and try to sync your Ionic again. 

Let me know how it goes! 

[gjtrem]

I have a dexcom device which can not be disconnected. It is for my diabetes!!

now what???