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Ionic not syncing

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‎04-21-2019 13:51 - last edited on ‎04-22-2019 08:00 by Fitbit Moderator

‎04-21-2019 13:51 - last edited on ‎04-22-2019 08:00 by Fitbit Moderator

I have a fitbit ionic that hasnt worked right from day one! It wont keep time or sync and customer service was hell and would rather get all my teeth pulled over and over than deal with that ever again! They wouldnt even give me a replacement!!!!! Their customer service is useless and incompetent!!!

 

Moderator edit: Updated subject for clarity 

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‎04-22-2019 08:11 - edited ‎04-22-2019 08:11

‎04-22-2019 08:11 - edited ‎04-22-2019 08:11

Welcome to the Community @Diane55. Thanks for letting me know that you've contacted our Support team. 

 

Sorry to hear about the experience that you've had with them. I've checked your case with them and they've mentioned that what you're experiencing is a bug. Our team is aware of it and working on a resolution. 

 

Your understanding and patience while this gets resolved is appreciated. 

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