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I have tried deleting the app. That did not resolve the problem. I unpaired my watch to try a re-pair, and now the watch won't pair to the app. I have been on hold for customer service for over 20 minutes.
Update: I finally reached customer support on the phone and the rep had me do a factory restart. My watch initially paired and began updates, but then quit working altogether. It will not respond to the charger or to any attempts to do a reset or a factory reset using the buttons on the watch. I spent more time on the phone with a customer service rep trying to retrace all of these steps, and now it is deemed inoperable. Since it is just over a year old - i bought it in March of last year, and I see that someone else with a 15 month old watch is experiencing similar problems, - it is now out of warranty & the only consolation I get is a 40% discount on a new watch. If multiple people are having the same problem during the same weekend, it would seem to be a recall issue to me.
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