Ionic not syncing

[Forrest10027]

As many us are experiencing major unresolved problems with syncing our device to our phones!#$@:!!###=% This is what fibit's team as told me:

1. The recent update was not tested to see if it was compatible with all cellphones! WHO AUTHORIZED THAT RELEASE??????

.2. They suggested that I download the app to another device.. REALLY????

However, I tried on several phones Galaxy, LG and. a generic U307A3 none of those worked either. I SHOULDN'T BE INCONVENIENCED!!!!!!

3. fitbit puts you though the winger to ger a refund abd/or refund.

4. ThIs issue should be taking viral.

Moderator Edit: Clarified subject

[SilviaFitbit · Accepted solution]

@Forrest10027 A warm welcome to the Community.

Thanks for taking the time to share your experience with our Support team, this helps us to continue improving our Customer Service. Be sure that your comments haven't been unnoticed. 

I appreciate the troubleshooting tried prior to posting. Since you already have a case with our team, I would like you to continue the communication through email, this to avoid any confusion or misunderstanding. 

I'll be around if you have any additional questions. 

[Forrest10027]

Just double talk with NO resolution!!!!!!!!!

If ypu represent fitbit? Then how do you, fitbit, plan to resolve this issue for a device purchased 2-2020?

[UserBill]

My Ionic would sync to my android phone but not my Windows PC; I may have solved that by updating the software on the PC, but have installed the update twice, so will need to see how it does next day or so. Meanwhile, my last run, which I think was my first after the watch update, didn't show a map and the distance was off by 10% and the I believe the pace was as well. Hard to troubleshoot that without the map.

[Sebastiaan1982]

Hi,

I’m experienced the same problem that you noticed. 
I do hope they take the problem more seriously.....

greetings

[Donnyjean]

Thanks for the update. I did a 20km run, it won't sync to Strava. 😢