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Ionic not syncing

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‎08-09-2020 08:08 - last edited on ‎08-09-2020 22:04 by Fitbit Moderator

‎08-09-2020 08:08 - last edited on ‎08-09-2020 22:04 by Fitbit Moderator

I have had my ionic for three months and now it won’t connect to the app. I tried restarting the watch and the computer but still nothing. Can you help?

 

Moderator Edit: Clarified subject

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‎08-09-2020 22:04 - last edited on ‎09-03-2025 08:51 by Fitbit Moderator

‎08-09-2020 22:04 - last edited on ‎09-03-2025 08:51 by Fitbit Moderator

Hi @Tbizzle, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you're experiencing syncing difficulties with your Ionic, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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