Ionic not syncing

[Emkay48]

My Ionic stopped syncing to the App on my Iphone?

Any suggestions?

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Emkay48.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Emkay48 · Accepted solution]

Required a reset 

Thank you. 

[EdsonFitbit]

Thanks for your response, @Emkay48.

I'm glad to hear that you've resolved the syncing issue with your Fitbit Ionic.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.

[kathycos1]

I have to reset daily l. Why? Paid too much for this fitbit and it is my 5th one I might add as I upgraded a few times. Shouldn't have to reset every day

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @kathycos1.

Like you mentioned, you shouldn't have to restart your Fitbit Ionic every day. To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[kathycos1]

This is what I have been doing, every day! Nothing but a watch reboot works. If I do the set up new device then I lose what is in my watch. Very annoying 

[LukasM31]

Following - same problem with my watch.

[EdsonFitbit]

Thanks for visiting the Fitbit Community, @LukasM31.

@kathycos1 @LukasM31 The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.