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Ionic not syncing

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‎10-17-2018 05:09 - last edited on ‎10-19-2018 11:37 by Fitbit Moderator

‎10-17-2018 05:09 - last edited on ‎10-19-2018 11:37 by Fitbit Moderator

I read all the previous posts on Ionic not syncing and followed the suggestions. My ionic STILL won't sync. Despite restarting, shutting down, redoing Bluetooth and wifi connections, it still shows that the last time it synced was Sunday (today is Wednesday).. What is going on on the back end?

Any ideas for when and how this will be fixed?  I am unable to track anything useful.

 

Moderator edit: Updated subject for clarity 

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‎10-17-2018 16:45

‎10-17-2018 16:45

Have you checked to see that your device is supported?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎10-19-2018 11:41

‎10-19-2018 11:41

A warm welcome to the Community @blueorbits! I appreciate the troubleshoot that you've performed. I would like you to confirm that you followed this procedure Why won't my Fitbit device sync?, step by step. 

 

If you're getting any error message, please let me know and I will provide you with more steps. 

 

Thanks for your advise @DramaQueenDiva. Robot Happy

 

I'll be around, keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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