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Ionic not syncing

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‎10-25-2018 07:10

‎10-25-2018 07:10

 Ionic is not syncing. It hasn't been syncing for the last few days. I have a Huawei Emui, ANE LX2. 

Anyone who has the same problem  

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‎10-25-2018 12:57 - edited ‎10-25-2018 12:58

‎10-25-2018 12:57 - edited ‎10-25-2018 12:58

@NachoAlgiers If you have not already done so, I would try rebooting your phone, then try a reboot on your Ionic by holding both the left and bottom right buttons of together untill the screen goes blank and the Fitbit emblem appears, then try resyncing after it has rebooted. Hope this helps. 

 

 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎10-25-2018 12:59

‎10-25-2018 12:59

I've got a Huawei P Smart and having the same problems.  Ionic has not synced since last night.  Very frustrating.

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‎10-26-2018 12:04

In response to Carig

‎10-26-2018 12:04

Hi @Carig did the suggestions above help?

Have you tried removing the Ionic from the phones Bluetooth. Do not remove from the Fitbit app.

 

Now if you have an Android phone, I see no mention of what type of device is giving you problems, try clearing the Fitbit apps cache. This would be done through the phones settings/apps/Fitbit/

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‎10-27-2018 14:24

In response to Rich_Laue

‎10-27-2018 14:24

Thanks Rich! Clearing the apps cache worked!

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