Ionic not syncing

[nurzepat]

I have a new Ionic which I was ready to return because it was not syncing.  I did all the fix it tricks to no avail.  Then I read that Fitbit is aware of system problem.  It was about a week later that the problem seemed to be fixed!  Yeah!  Now, today, it stopped syncing again.  I think that I should have gotten an Apple watch--maybe it isn't too late to return Ionic.

[SteveH]

If you bought your fitbit direct from fitbit then you have up to 45 days to return it for a refund. 

Unfortunately syncing issues happen from time to time, often for no apparent reason. The usual things to try are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com