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Ionic only working on charger

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‎04-21-2019 10:55 - last edited on ‎04-22-2019 05:29 by Moderator Alum

‎04-21-2019 10:55 - last edited on ‎04-22-2019 05:29 by Moderator Alum

My Fitbit Ionic turned off the other night, I plugged it into my charger and once I took it off it shut down, the charge was at 80%, I tried factory resetting, but it would not boot back up.

 

 

Moderator edit: subject for clarity

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‎04-21-2019 18:38

‎04-21-2019 18:38

Hi @fmartinez0131 I will flag your post for a moderators assistance.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎04-22-2019 05:33

‎04-22-2019 05:33

A warm welcome to the Community @fmartinez0131 and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 😊

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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