Ionic not syncing

[JChristine]

Ionic hasn’t completed a sync since 9:30, this morning.  was tracking steps, but has regressed to the 9:30am step count & won’t sync today’s activity. 

[Rich_Laue]

May I ask what type of phone are you having problems with? 

[Rich_Laue]

May I ask what type of phone are you having problems with? 

Why won't my Fitbit device sync?

[JChristine]

iPhone6

I have tried deleting the app.  That did not resolve the problem.  I unpaired my watch to try a re-pair, and now the watch won't pair to the app.  I have been on hold for customer service for over 20 minutes.

[Rich_Laue]

It would be to your benefit to add iOS to the title. 

That said telling Fitbit you do not want to use the tracker will only add issues. 

Before you will be able to set it up we still have to fix the sync issue. 

[JChristine]

Update:  I finally reached customer support on the phone and the rep had me do a factory restart.  My watch initially paired and began updates, but then quit working altogether.  It will not respond to the charger or to any attempts to do a reset or a factory reset using the buttons on the watch.  I spent more time on the phone with a customer service rep trying to retrace all of these steps, and now it is deemed inoperable.  Since it is just over a year old - i bought it in March of last year, and I see that someone else with a 15 month old watch is experiencing similar problems, - it is now out of warranty & the only consolation I get is a 40% discount on a new watch.  If multiple people are having the same problem during the same weekend, it would seem to be a recall issue to me.

[WA_Shane]

Me Too

Had my watch a couple months ~ have had my phone 2 weeks

it worked for a couple weeks then one afternoon it just stopped syncing

watch won't sync to Android phone

I've followed all the FitBit fix plans

starting to rack up hours working on it

no luck