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Ionic not syncing

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‎07-24-2019 07:54 - last edited on ‎07-25-2019 17:45 by Fitbit Moderator

‎07-24-2019 07:54 - last edited on ‎07-25-2019 17:45 by Fitbit Moderator

I have had the Ionic since Mother's Day 2019.  It has crashed 4 times since.  It will not sync my steps or notify me of messages.  It does display accurate time and date.  I am ready to get an Apple Watch at this point and I have been in the Fitbit Family for about 5 years with 3 different devices.  The Ionic is the worst.

 

Moderator edit: Updated subject for clarity 

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4 REPLIES 4

‎07-24-2019 08:53

‎07-24-2019 08:53

What symptoms do you see that tells you it is not syncing?  Have you set up the Fitbit app on your phone?  I have had good success with my Ionic.

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‎07-24-2019 19:55

In response to LHuisingh

‎07-24-2019 19:55

Yes I have the App on my phone.

Sent from my iPhone
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‎07-24-2019 20:23

In response to Graces3rd

‎07-24-2019 20:23

Does the app show your Ionic is connected? Does it show it's trying to sync? If not, I would suggest contacting support.

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‎07-25-2019 17:43

‎07-25-2019 17:43

A warm welcome to the Community @Graces3rd. Thanks for the details mentioned. 

 

I appreciate your loyalty to Fitbit. Sorry to hear you're experiencing this with your Ionic. I would like you to try this syncing troubleshooting and if you get it syncing, you can try the steps mentioned in this article for your device not receiving notifications. 

 

Thanks for sharing your experience @LHuisingh. 

 

Let me know how it goes! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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