12-18-2018 13:22 - last edited on 12-19-2018 10:39 by HeydyF
12-18-2018 13:22 - last edited on 12-19-2018 10:39 by HeydyF
My BPM is not working, everything else is. What can i do?
Moderator edit: Subject for clarity
12-18-2018 13:47
12-18-2018 13:47
Can you be more specific than "not working"?
Is it giving unreasonable numbers, is it not displaying on your tracker, or on your phone app?
Is anything displaying where you would expect the heart rate to be?
If it is not displayed on the tracker, is heart rate displayed on the heart rate graph on app, particularly on fitbit.com app?
12-19-2018 05:58
12-19-2018 05:58
hi, it is on my watch.not displaying anything.
@JohnnyRow wrote:Can you be more specific than "not working"?
Is it giving unreasonable numbers, is it not displaying on your tracker, or on your phone app?
Is anything displaying where you would expect the heart rate to be?
If it is not displayed on the tracker, is heart rate displayed on the heart rate graph on app, particularly on fitbit.com app?
12-19-2018 07:20
12-19-2018 07:20
@freckles8660 wrote:hi, it is on my watch.not displaying anything.
If you go to the settings app on the ionic and and scroll to "heart rate" is it turned on?
12-19-2018 10:38
12-19-2018 10:38
Welcome aboard @freckles8660! I'd like you to confirm on your Ionic itself that the heart rate monitor is ON as @Gregerator suggested you. If it is, but you still getting only this "--" instead of your heart rate readings, please try to restart your Ionic. Just follow the instructions in this help article: How do I restart my Fitbit device? .
Thanks for your help @JohnnyRow!
Let me know how it goes!
04-23-2019 16:51
04-23-2019 16:51
I am having the same problem. My heart rate monitor is on but not showing bpm on ionic or app. How do I fix?