Ionic not tracking data and not charging

[1gabes]

My Ionic that is only a couple months old is not tracking steps, calories, heart rate, etc. It wont take a charge either. I attempted resets and changing the clock face. No luck yet.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @1gabes. Thanks for the details mentioned and the troubleshooting performed. 

I've shared your post with our Support team and they mentioned that you already have a case with our Support team, please continue the communication through email. 

Let me know how it goes. 

[1gabes]

Ionic was replaced under warranty.

[SilviaFitbit]

Thanks for getting back @1gabes. I'm glad to hear that your Ionic was replaced under warranty. 

I'll be around if you need further assistance. 

[cejicaca]

I've been having the same problem for few days already, not tracking anything, heart rate, steps, sleep and screen awake though its in auto mode. I tried changing my clock face which worked initially but the same problem recurr and im losing my patience and trust with this product which i bought last year and already out of warranty.. 😥

[bigaussiefella]

Hi,

I am in the same boat as a lot of others except my fitbit ionic is less than 6 months old: the FB itself is OK but, once I let it "update" last week, its not synching with my iphone (my Iphone cannot detect any bluetooth signal from it) & has lost time completely.

The first time it happened was on the weekend & I called & ran through it with your support (Ref 31399612). It synched as I was on the phone but has not syched since!! My iphone cannot find it at all.

I even bought a replacement Ionic on the weekend (picked it up Monday morning) but, while trying to set it up yesterday, it went through the same update & now it will not work at all either (its stuck on the logo with a blue vertical "stripe" down the left hand side) & again, the iphone is not recognising it...

I complained to Fitbit & just tried ringing the number but, after repeated calls, it now looks like they have "black-listed" my phone number!!!

Delete

[Quickspark]

My Ionic stopped working too for no apparent reason.  I have had it just long enough for the warranty to run out.  I contacted Fitbit and their solution was to buy a new one.  I had to save up for a while to buy the first one, so I won't be buying a replacement anytime soon.  From reading all of the posts on here, it seems a shame that Fitbit can make a product that last more than the warranty.  When I first started with Fitbit I purchased a Flex.  Fitbit replaced it once even after the warranty had expired.  I lost a Flex, someone found it, contacted Fitbit and they sent it back to me!!  I was so impressed!  But now it seems that all we get from customer service is the run around and told to buy a new one.  It's sad.  I used to be a HUGE Fitbit advocate, but now I don't tell anyone about them at all expect to beware.  😞

[SilviaFitbit]

Welcome to the Community @cejicaca. Thanks for the troubleshooting tried and the details mentioned. Sorry for the delayed reply. 

I would like you to restart it and check if it continues tracking your data. 

It's great to see you on the Community @bigaussiefella. I appreciate the troubleshooting tried and for contacting our Support team. Remember that you can contact our Support team through calls, chat and email. 

Since, you have a new Ionic but it's unable to pair it, please try the steps mentioned in this article: Why can't I set up my Fitbit device?

Welcome back to the Community @Quickspark. Thanks so much for the time you took to share your experience with our Support team. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance.