Ionic not tracking sleep correctly

[KnDHeid]

I updated to 71.6.19, and suddenly my sleep stopped tracking correctly.

I’ve restarted my device, and tried all troubleshooting tips. It’s like the heart rate tracker isn’t performing, it also misstated my heart rate during a workout which over stated my calorie burn.

Will there be another update, or is there an eventual shelf life for these devices?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @KnDHeid, it's nice to see another post from you here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[KnDHeid]

Ricardo,

Thanks for your reply. However the support team did nothing to help the issue. I followed their instructions and did a factory reset, that didn't help. The issue is the firmware for the device and now that there is no additional support that can be given. So I was given a 35% discount code for any device BUT the Sense or Versa 3 which would be the comparable devices. So I am taking my money and business elsewhere. Not really satisfied with the customer service experience when it really only pertains to when you are in the warranty period, after that, you are really out of luck.

[RicardoFitbit]

Your reply is also appreciated @KnDHeid.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.