Ionic not tracking sleep score nor sleep hours

[russellbarrett6]

Not tracking sleep  scores  nor hours  of  sleep

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @russellbarrett6.

Thanks for the details shared in your post. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. You can find more information about sleep score in What's sleep score in the Fitbit app?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

See you around.

[davidnicholas59]

I am seeing this issue too. Up to May 15 I was seeing a sleep score and the full sleep analysis every night, and since that time only the simplified version and no sleep score. I can't see I am sleeping that differently from that date.

Is there a way of seeing when software updates were applied? I install them as soon as I notice them, but I'm not sure how observant I am.

[LiliyaFitbit]

Welcome to the Fitbit Community, @davidnicholas59.

Thank you for joining the thread and sharing the details of the issue you're experiencing. I understand your concern and recommend reviewing this article with helpful information: Why don't I see sleep stages today? I also recommend restarting your watch and making sure it is snug on your wrist. 

You can find more information about your device's update in What's changed in the latest Fitbit device update? For more detailed information, please contact our Support team. They will be glad to help. Click here to get connected with them via chat or phone.

Hope this helps. 

[davidnicholas59]

Restarted the ionic before bed last night, slept 6 hours, and same simplified sleep details. Same as every night after may 15 (so over 3 months), whereas every night for the previous 3 months I had detailed analysis. Afternoon naps where it was less than 3 hours, I got the simplified results, so I understand the difference.

[LiliyaFitbit]

Thank you for your reply, @davidnicholas59.

I appreciate your efforts and the additional details. I recommend confirming why you see your sleep pattern instead of the sleep stages by tapping or clicking the sleep record. I also recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.