Ionic not tracking sleep

[Corymitchell]

Ionic no longer tracking sleep and not giving sleep score

Moderator Edit: Clarified subject

[SilviaFitbit]

@Corymitchell Hi there. Thank you for letting me know that your Ionic is no longer tracking sleep. 

If you're not receiving sleep score your Ionic isn't probably tracking sleep stages, there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know how it goes.