10-11-2019 02:32 - last edited on 10-12-2019 16:19 by SilviaFitbit
10-11-2019 02:32 - last edited on 10-12-2019 16:19 by SilviaFitbit
My fitbit ionic dont record my sleep even though i wear the watch while i sleep. I have update my watch and it syncs all other data.. What can i do?
Moderator edit: Updated subject for clarity
10-12-2019 16:23
10-12-2019 16:23
@Norma308 Welcome to the Community! Sorry for the delayed reply.
I appreciate the details mentioned. I would like you to check and try the following:
- Confirm your sleep sensitivity is set to sensitive
- If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
- If you slept for less than 3 hours.
- If your device’s battery is critically low.
- Restart your watch and use it again tonight
Could you let me know if you're not seeing sleep stages or you're not getting sleep recorded at all on your Dashboard?
Keep me posted.
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