Ionic not tracking stats

[lspaur]

Fitbit does not respond to the steps, heart rate, and calorie buttons.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @lspaur, welcome to the Community Forums!

Thanks for bringing this to our attention. Unfortunately, I didn't quite understand your issue, can you please elaborate a little bit more? Are the buttons of your Ionic not working as they should or is your device not tracking your steps, heart rate and calories? When was the first time you experienced this situation? In the meantime I receive your answers, please restart your device.

Looking forward to your reply, let me know if you have any additional questions.

[lspaur]

It is working now.

[RicardoFitbit]

Your reply is appreciated @lspaur.

I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.