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Ionic not tracking stats

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‎06-01-2020 12:32 - last edited on ‎06-01-2020 18:51 by Fitbit Moderator

‎06-01-2020 12:32 - last edited on ‎06-01-2020 18:51 by Fitbit Moderator

I’ve been trying for sl

ost 1 1/2 weeks to get my ionic to start working properly again. It just quit counting steps and keeping heart rate and sleep hours. Please help!!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-01-2020 18:51

‎06-01-2020 18:51

Hi @PPiel, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If your Fitbit Ionic isn't counting your stats as it should and as the way it was designed, I recommend you to follow the next steps to perform a restart process:

 

  1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Let me know if the issue persists and if you have any additional questions. 

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‎06-05-2020 13:04

In response to RicardoFitbit

‎06-05-2020 13:04

No, this was not helpful at all. I can not locate where to turn it OFF but have done all the other steps numerous times. There is “about” under settings that I can find. I have reset, blue tooth off, wi fi off, held buttons to reset, etc... charged, cleaned sensors- this Fitbit is not usable for anything other than the time and it keeps notifying me that I need steps which i don’t BTW- I really need it to work!!!

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