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Ionic not tracking stats

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‎06-18-2020 03:46 - last edited on ‎06-18-2020 18:45 by Fitbit Moderator

‎06-18-2020 03:46 - last edited on ‎06-18-2020 18:45 by Fitbit Moderator

A few days ago my ionic stopped tracking anything after I updated the firmware. I've done a factory reset and changed the clock face. Is there anything I can do to fix this? I think it's a joke that it's happened especially when I paid quite a lot for it

 

Moderator Edit: Clarified subject

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‎06-18-2020 18:45

‎06-18-2020 18:45

Hi @Pettylar22, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. If your Fitbit Ionic is not tracking your stats as it should, I recommend you to try our restart process following the steps that are specified on: How do I restart my Fitbit device? and let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions. 

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