Ionic not tracking steps or heart rate

[lastrohm]

Last post my Ionic would not swipe to other screens, track steps or heart rate.  I've been keeping it charged and every so often try a quick restart.  Well, today the restart ( left button and bottom right) brought it somewhat back to life.  I can now get to all the options available on the watch.  I even set an alarm and it worked.  BUT still no step count or heart rate.  I can't imagine why it started to do more today.  I must of restarted and reset the watch dozens of time.  I did buy a galaxy active2 watch and like it, but would rather have my ionic back working. 

Moderator edit: subject for clarity 

[lastrohm]

Have to laugh.   I keep getting the .message I have 250 steps left for the hour!!  I only wish...

[LiliyaFitbit]

Hi @lastrohm, it's nice to see you again in our Community Forums.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Since you've tried doing a restart, I recommend doing the following:

1. Change a clock face: How do I change the clock face on my Fitbit device?

2. Check if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

For complete troubleshooting instructions to resolve the issue with tracking heart rate, see What factors can affect my heart-rate reading on my Fitbit device?

I'll be around if you need further help.

[lastrohm]

Thanks for suggestions.   I have change the clock face several times.  Also had the Jan 14th updated app, but un installed it a then re installed.   Still no steps or heart rate. 

[LiliyaFitbit]

Thank you for your reply, @lastrohm.

I appreciate your efforts and the additional details. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around.