Ionic not turning on or responding

[Nicky_k]

My Ionic switched itself off (despite having charge) and won’t come back on. I’ve tried the 2 and 3 button restart. Is a factory restore likely to be any help if I can’t even switch the watch on? It’s only 12 months old, really disappointing 😞

Moderator edit: Clarified subject

[Nicky_k]

I would recommend contacting Fitbit direct via online support. They were very helpful with me and are sending a replacement device. Good luck.

Sent from my iPhone

[Borris01]

Get in contact with the interactive support team. They helped me out. Tried a few things and work out it was no good. Sending me a new one. Happy days.

Regards
Lee

Sent from my iPhone

[Leonidas5454]

I was given this ionic as a Christmas gift in 2017 and has been working like a charm since.  After updating the watch I couldn't sync it no matter what I did.  I finally opted for a factory reset and removed the watch from my app to start from scratch.  Was in the middle of updating , at around 28% when it went dead. was fully charged since I couldn't use it since January 12th so I just left it on charger.  Now it is dead, no response.  Guess I will contact tech support. 

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[Borris01]

Interactive tech support helped me out with a new one. I bought one exactly same time as you. 1month out of warranty.

Regards
Lee

Sent from my iPhone

[NSure]

Hi, I have resolved this.

I had a dead iconic, tried 3 separate usb chargers 2x 2a and a 1a.

Since I had just received the pc usb dongle (as i had the weather app issue (& not solved)), I connected it  to my pc usb with the charging cable. The iconic fired up straight away and showed 100% charge.

Regards

[VitaJoy]

Thanks for the advice but I tried this and it didn't work. I even borrowed a charger from a friend with an Ionic and that didn't work either. I'm about done with Fitbit. Judging from the message board a lot of ppl are having the same problem.



Sent from my Verizon, Samsung Galaxy smartphone

[YojanaFitbit · Accepted solution]

Hi everybody thanks for reaching our the Forums.

@gdakin Thanks for sharing your feedback with us. We're actively reviewing your responses and providing feedback to our product development team.

@gbessa Nice to see your here. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

@Anthropologist Welcome to the Forums! Thanks for getting in touch with our friends from Twitter, I'd like to confirm with you these steps. If this is not working I can request a case for you with our support team. Keep me posted!

Thanks  for the suggestion @Borris01 and @Nicky_k, your comments are greatly appreciated. 

@Leonidas5454 Thanks for trying those steps, so I've requested to our Support team to create a case on your behalf. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

 @NSure That's a really good tip, thanks for sharing this with us. I hope this help other facing similar issues with the Ionic.

@VitaJoy Thanks for sharing your experience with us. Did you try the steps here. Keep us posted.

I'll be around in case that you have questions. 

[lungfisk]

NSure: hooray, congrats! connecting to a pc is a good thought.

Didnt do the trick for me, unfortunately. 

VitaJoy: certainly does seem to be a lot of people affected. It really seems like Fitbit screwed up very badly with this OS update (or worse, intentionally planned these devices' obsolescence). 

I understand you can't have an indefinite warranty, but when you have a 14 month old, $300, perfectly functioning device killed by a software update... idk. A discount is better than nothing, but that still boils down to me paying $150 to fix their error, and with no guarantee that it won't happen again. 

[Anthropologist]

Thanks for the suggestions. 

I tried connecting to my PC, but nothing seems to be happening... it doesn't recognize any new devices connected.  If the battery really is dead or the fitbit is turned off, would it recognize a device anyway?

[Nic8386]

This is very disappointing .  Mine has blacked out and nothing has made it come back on .  I've had mine less than a year .  

[lungfisk]

Nic, you're in luck then! 

Go asap to online chat support and tell them your problem, they should send you a replacement free of charge (unfortunately the new watch won't come with a new warranty period, though, but at least you have a shot!). Good luck. 

[Nic8386]

I've had mine about 8 months and mine has blacked out .  This really sucks   

[lungfisk]

Hey, look on the bright side, you could be like one of the many of us who have no hope of getting their watch replaced (without spending $150+ for a new one).

Also, your dog looks like mine! Any chance it's a Schnoodle? 

[Nic8386]

He's a maltipoo. True. This is if the replacement won't disappoint also.

[Anthropologist]

Ok I've tried every step suggested in this forum thread, I've brushed the charging contacts clean, and tried multiple usb ports. No luck 😞 Can I just say it's surprisingly difficult to go without my watch? I went over in my lecture this morning.

[Nic8386]

It's very inconvenient when we've gotten so used to having it and relying
on it.

[steveygti1978]

Sorry to hear about your Ionic. FYI, I just returned my new Galaxy Watch at BestBuy and traded it in for a Fitbit Ionic. The Galaxy Watch is an awesome watch; However, If you own an iPhone (like me), i highly recommend not to get the Galaxy Watch (or any smartwatch by Samsung). So many features on the Galaxy Watch are not available with iPhones and you end up wasting your money paying for so many great features you cannot use. If you own a Samsung phone or Android phone, by all means, go for the Galaxy Watch. I wish you the best...

Moderator Edit: Format

[Nic8386]

Thank you

[RHM02]

Nic8386, you may get a new one as yours may fall under warranty. There was an earlier post that stated the new devices wouldn't have a warranty. That tells me the replacements will be referbished watches and that's why thete would be no wsrranty. Why would they want to sand by their product!

I've offered to send mine back so the techs can clean, charge and push all the butyons they want. I'm certainly over jumping through the hoops.

[gdakin]

Well after some consideration, I opted for a 25% discount on a Fitbit Versa. Seems like there are various problems with the Ionic. Plus, our family has a small investment in Fitbit devices so it makes sense to continue with another Fitbit device. 

One note, the next business shipping was a joke. I ordered the new Versa last Thursday, expected delivery is this Wednesday. So that was a waste.

In the mean time, I am back to using my pebble 2. All my watch faces are gone, but still a great functioning, basic smart watch. Notifications just work and I forgot how much I missed timeline. Never understood why Fitbit chose to not leverage Pebble technology more.