Ionic not turning on

[SunsetRunner]

I updated by FitBit's Ionic Firmware to Version 70.7.27 this evening.  The firmware updated as it has it the past, but when my watch face came up, there was no text displayed.  I tried changing the watch face, and then doing a hard reset, but there still wasn't any text.  I went ahead and deleted by Ionic from my FitBit App on my iPhone, and deleted it from my Bluetooth devices, and then hard reset the Ionic again.  Now my Ionic will not turn on.  My Ionic had over 50% charge when it updated.

Any ideas on what I can do?  I submitted a ticket, but the email that came back with the case number says I will have to wait about seven days to hear back.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@SunsetRunner Welcome to the Community. 

Thanks for sharing what you're experiencing with your Ionic. I appreciate the troubleshooting tried prior to contacting us. 

Since you've performed a restart and your Ionic is still not turning on. I would like you to continue the communication through email, they will further assist. As mentioned in the email you received, due to recent events affecting our operations, we may need more than 7 business days to respond. 

Thanks for your understanding. I'll be around if you have any additional questions. 

[lkconnor]

This is happening to me also 😞

[SilviaFitbit]

@lkconnor A warm welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you're experiencing this. I've taken the liberty to share your post with our Support team and they will continue assisting you. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions. 

[lkconnor]

Thank you!