Ionic not turning on

[Melissashain]

Everybody that has this issue after the update call fitbit. They need to hear about it to fix it. 

Moderator Edit: Clarified subject

[Debmaker]

I, too, have this problem. After some discussion with the tech he basically told me to buy a new one.  Offered me a 20 percent discount on certain products.  The discount is off the full price of a new Ionic, $249, instead of their sale price of $179, so the discount is higher than their sale price.  That's not offering me anything.

[Melissashain]

Exactly. I was getting better deals just googling the tracker.

[Melissashain]

Thank you Ive been talking to them about this all day

[Melissashain]

After speaking with reps from fitbit they will give a option to pay more then the listed price. Have fun. I recommend not using fitbit. Their customer service is bad.  

[SilviaFitbit]

@Melissashain @Debmaker Hey there. Thanks for participating in the forums. 

I appreciate the details mentioned and the troubleshooting tried. Your feedback is appreciated, this helps us to continue improving. 

Each case will be reviewed by our Support team and the option provided will be based in the Fitbit Warranty. If you have any questions about the option you were given, please reply to the case that you already have. 

I'll be around if you have any additional questions.

[Melissashain]

Good afternoon
The "deal" being offered is more expensive than the listed price on Fitbit,
and anywhere else you buy it, it is 177 you gave me an offer to buy a new
one at 187. Thats no deal for my Ionic dying after a year and a half of
having it spent so much and now I cant afford another one. Thats my problem.
Melissa

[Melissashain]

Dont like this is is not fair. Due to an update it kills a perfectly working device.