Ionic not turning on

[Micbinaz]

My GPS and step ttacking have been off for a few weeks and now it won't charge.. it woildn't sync all day yesterday and didn't track all my steps.. Has been on charger for 8 hrs and will not turn on. Battery ssems tondrain faster these daya as well. 

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @Micbinaz, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[Micbinaz]

Happily it finally turned back on and the gps connection has improved... thank you for following up.MicheleSent from my Sprint Samsung Galaxy S9+.

[RicardoFitbit]

Thanks for your update @Micbinaz.

I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[LeafsFan86]

My ionic is completely unresponsive.