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Ionic not turning on

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‎07-05-2018 21:40 - last edited on ‎07-06-2018 06:48 by Fitbit Moderator

‎07-05-2018 21:40 - last edited on ‎07-06-2018 06:48 by Fitbit Moderator

Hello -  I bought this watch in January an I went swimming and now my fitbit Ioninc will not turn on at all.  I have kept it in a bag of rice for five days and nothing.  When I plug it in to my laptop nothing happens.  My phone is not able to find the watch either and has a status of 'Looking' when I try to synch.  I thought these were meant for swimming?

 

Moderator edit: Updated subject for clarity 

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‎07-05-2018 23:31

‎07-05-2018 23:31

Yes, I swim with mine regularly. You will need to contact Support as something seems to have gone wrong (link in my signature )

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-06-2018 06:59

‎07-06-2018 06:59

It's great to have you here @Ducsan. Yes, your Ionic should continue working after you went swimming with it. I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication via email, they will continue assisting you on this matter.

 

Thanks for your input @NellyG!  

 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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