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Ionic not turning on

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‎05-16-2019 13:48 - last edited on ‎05-17-2019 11:52 by Fitbit Moderator

‎05-16-2019 13:48 - last edited on ‎05-17-2019 11:52 by Fitbit Moderator

I've had issues recently with my Ionic not swiping properly. Tried a factory reset but no improvement. I kept it in time mode but it jumps randomly to other apps. tried another factory reset and now its just died. Won't charge, no screen. nothing. less than 18 months old. extremely disappointed.

 

Moderator edit: Subject for clarity 

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‎05-17-2019 11:54

‎05-17-2019 11:54

Hello! Welcome aboard @simonfrith I'm glad to assist you with your unresponsive Ionic device.

 

First, I'd like to appreciate your time and patience troubleshooting this situation prior posting. I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and take in consideration the steps that are specified there and let me know how it goes.  

 

I'll be here.

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