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Ionic not turning on

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‎07-08-2019 21:30 - last edited on ‎07-09-2019 13:24 by Fitbit Moderator

‎07-08-2019 21:30 - last edited on ‎07-09-2019 13:24 by Fitbit Moderator

Battery was low today went to charge it and it won’t charge turn on nothing. Dead. Wrote customer service email. But sounds as though everyone has an issue since the last update. What are you doing about this FITBIT?

 

Moderator edit: Updated subject for clarity 

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‎07-09-2019 13:32

‎07-09-2019 13:32

It's great to see you around @Bulldogmom3. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate that you said that you contacted our Customer Service. Since, you already have a case with our Support, I would like you to make sure that you continue the communication through email. 

 

I'll be around if you need further assistance. 

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