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Ionic not turning on

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‎07-28-2019 16:55

‎07-28-2019 16:55

Purchased a  ionic 2 months ago for my spouse. The metal piece on the band broke but caught before it dropped but it now will not charge or turn on.  Have tried 2 different chargers and hooked up to a computer and ideas how to fix?

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‎07-29-2019 14:10

‎07-29-2019 14:10

Hello @tkoval26 welcome to the Community Forums! Let me give you a hand with your concerns.

 

I'm sorry to know that the wristband of your spouse's Ionic device broke, also, that's not responding anymore. Regarding the situation with the wristband, I've created a ticket on your behalf to receive further assistance with our Customer Support team, please keep an eye to your email inbox because they'll be in touch with you soon.

 

To better assist you with the battery not charging situation, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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