Ionic not turning on

[Sthomas8435]

Plugged my ionic in and it would not charge. Tried multiple reset options shown and done and none worked. My unit is completely dead and have not been able to get any feed back for it. Any ideas?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Sthomas8435, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

[Mayako]

Hi there, 

My fitbit seems to have the same problem. I have tried charging it with new charger in different power stations, and also tried to reset the battery many times holding, left an right bottom button, and all of the three, but my fitbit is still unresponsive. 

The screen is totally black, no other signs of life.

I have just completed 2 years of owning it.

Please help.

[koopman88]

Hi,

Unfortunately this affects my ionic as well.. It stopped syncing, I did a factory reset, my Ionic turned off, but never turned on.. after the multiple options mentioned on the fitbit website still not working..

Please help.