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Ionic not turning on

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‎11-01-2020 10:27 - last edited on ‎11-02-2020 21:50 by Fitbit Moderator

‎11-01-2020 10:27 - last edited on ‎11-02-2020 21:50 by Fitbit Moderator

My ionic is dead after spending nearly $300.00 for just over year of use.  I tried all the trouble shooting then contacted customer "service."  No help from them.  They only offer a discount on another expensive watch that will most likely have me angry in another year.  I am done with Fitbit.  I am now looking fro a less expensive watch with good customer service. 

 

Moderator Edit: Clarified subject

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‎11-02-2020 21:50

‎11-02-2020 21:50

Hi @RunHike, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services. Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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