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Ionic - not updating data

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‎06-08-2019 13:59

‎06-08-2019 13:59

Hi,

 

This has probably answered previously but my ionic data is stuck on yesterday's data.  Time and date are correct, data is from when it stopped yesterday.

 

I have tried pressing the two buttons (left hand and bottom right) to reset it three times, I have tried to go into settings, about, power off and done that twice.  I have tried to change my watch face.  Nothing is working.  Does it mean it's finally decided to die on me?

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6 REPLIES 6

‎06-08-2019 14:36

‎06-08-2019 14:36

hi

i'm not an expert on this but have you seen the data on your phone? i think it may sync with the data of the phone where the app is !
i hope it can help you

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‎06-11-2019 01:23

‎06-11-2019 01:23

Hi,

I am having the same problem with my Ionic. Just wonder if you have found the solution ?

 

YFS 

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‎06-11-2019 03:15

‎06-11-2019 03:15

I am also having the same issue. I have reset using the two side buttons and syncing in app. To know luck with updating. I contacted customer service yesterday as my screen kept going black for a few minutes and then blinked in and out of wake mode. Please advise. 

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‎06-11-2019 03:18

‎06-11-2019 03:18

Trying doing the restart.

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‎06-11-2019 03:27

In response to YFS

‎06-11-2019 03:27

I contacted customer service and they replied the same day.  They could see that my data started to update but it carried over from the day before.  I was told it would reset itself at midnight as there had been a glitch in the system.  So my data was out of whack but they were correct and it did reset at midnight and is back to normal now.

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‎06-17-2019 17:57

In response to Raiona

‎06-17-2019 17:57

Thank you

--
The most important thing is to enjoy your life - to be happy - it's all
that matters.- Audrey Hepburn
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