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Ionic not working after Splash pad area

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‎02-05-2019 04:54 - last edited on ‎02-07-2019 11:09 by Fitbit Moderator

‎02-05-2019 04:54 - last edited on ‎02-07-2019 11:09 by Fitbit Moderator

I am super frustrated with my Ionic right now.  I wore it for the very first time Sunday in the splash pad area with the kid and it instantly shut off.  With a rating of 50M, I didnt think it would be a problem being on the splash pad with the kids. Has anyone else had issues like this?  Ive placed it in a bowl of rice, blew it out, tried charging it.  Nothing.  It seems that FitBit's do not last more than a year or two and you need to purchase a new one.  I am about ready to give up on FitBit and go to a different company

 

Moderator edit: Updated subject for clarity 

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‎02-07-2019 11:08

‎02-07-2019 11:08

Welcome to the Community @KristaKat! Thank you for the troubleshooting that you've followed. Sorry to hear that you had this inconvenience with your Ionic. 

 

I've shared your post with our Support team and they've mentioned that you already have a case with them. I would like you to continue the communication via email, they will continue assisting you on this. 

 

I'll be around if you need further assistance. 

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‎02-07-2019 11:22

In response to SilviaFitbit

‎02-07-2019 11:22

Yes, I did call. However I’m thinking I will be switching away from the FitBit company as I have had to purchase a new device every 2 years or so.


Sent from my iPhone
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