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Ionic not working after factory reset

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‎09-07-2020 06:47 - last edited on ‎09-07-2020 18:52 by Fitbit Moderator

‎09-07-2020 06:47 - last edited on ‎09-07-2020 18:52 by Fitbit Moderator

My Fitbit is unable to start after factory reset from settings-> about -> factory reset option.

 

Not sure why it is not start. It was 100% charged before that. Now it is not showing any thing on screen not even charging screen

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎09-07-2020 18:52

‎09-07-2020 18:52

Hi @vshevale, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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0 Votes

‎09-08-2020 01:23

In response to RicardoFitbit

‎09-08-2020 01:23

@RicardoFitbit for reply, I tried with mentioned steps. I did troubleshoot with fitbit chat agent. And my ionic was 100% charged before factory reset. And now also i tried for 4-5 hour charging, but nothing get displayed on scree, not charging or not even fitbit icon. Screen is completely off and  device is competently unresponsive. heart rate sensors are also not flashing.

 

It is in switch off mode and not get start. It is just 3-4 month old product 😞

Best Answer

‎09-09-2020 20:23

In response to vshevale

‎09-09-2020 20:23

Thanks for your reply @vshevale.

 

I'm sorry to know that you're still experiencing difficulties with your Ionic but thank you for taking the time to try the troubleshooting steps that were shared on my previous post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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