Ionic not working after failed firmware update

[_Attila_]

My Ionic was working perfectly until last night when a firmware update notice appeared and I started the update. The update failed and left the Ionic in a constant state of showing the Fitbit logo and blinking it after about 10 seconds. I tried to reboot and the three button factory-reset - got the vibration - but no change. The watch was bricked by the Fitbit issued update!

The watch is about a year and a half old and was working until the update. I notice that this has happened to a lot of people over the life of this product. This is unacceptable. How would you like to have your working furnace cleaned and then be told that you have to buy a new one, because it no longer works and cannot be repaired?

I would like to know why Fitbit does not replace such bricked products when it is their fault it no longer works. You can check my records and see what my watch was doing right up to the update.

[SunsetRunner]

Contact Customer Support.

[RicardoFitbit]

Hi @_Attila_, it's nice to see you again participating here in the Community Forums, welcome back.

Thanks for bringing this to my attention and for the details that were shared in your post, I totally understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.  

Thanks for the input that was shared in your post, please note that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback shared in your post is really helpful for us to evaluate our procedures. 

@SunsetRunner Thanks for your Support and suggestion. 

Don't hesitate to ask me any additional questions you may have.

[_Attila_]

Thanks for the replies. I did call customer support and a replacement will be sent.

[Blessed7]

I to tried to update the firmware,  and my ionic went blank and never powered back up.  None of the troubleshooting tips work,  and its now useless.  Can you pass on the number for the customer service?  I'd really appreciate it.  Thanks. 

[Blessed7]

I too tried to update the firmware,  and my ionic went blank and never powered back up.  None of the troubleshooting tips work,  and its now useless.  Can you pass on the number for the customer service?  I'd really appreciate it.  Thanks. 

[_Attila_]

Support contact (877) 623-4997