Ionic not working after latest software update

[ACausAU]

My fitbit ionic is not working after new software installation. The watch is booting, asking for the security code I installed because of payment and then start to eork by itself by displaying every 5 second that the was nothing new … back and forth. Then it switches to exercise and displaying detailed function options - however no button work. I have rebooted the watch now several times - the bug is nit going away. I am very disappointed - I should not have updated tge watch - now I can through it away - any hlep?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ACausAU.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this. I am sure they tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

[ACausAU]

thanks - in the meantime I had to realize that the sensor is not working anymore - might be that some water is in the watch - even not used while swimming or under the shower. I had a very rainy day while hiking :-(. Looks like the water resistance is fading out over time :-(. 

[LiliyaFitbit]

Thank you for your reply, @ACausAU.

I appreciate the additional details and thank you for sharing your concern. While you can check the information about water resistance on your Fitbit device here, I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

[Mohan6]

Turn your tracker off and on again using the instructions in How do I restart my Fitbit device? Restart your mobile device. Try the firmware update again. If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware.

AdvancedMD

[LiliyaFitbit]

It’s good to see you in the community, @Mohan6.

Thank you for joining the thread and sharing your helpful tips. I am sure this information will be useful, thank you for your time and efforts. 

[pfdavis]

Fitbit refused to replaced my Ionic after it abruptly ceased to function without any fault of my own. Their customer service team members were very unfriendly too. 😔 

[LiliyaFitbit]

Welcome to the Fitbit Community, @pfdavis.

I am sorry to hear about your experience, I understand how you are feeling and appreciate your feedback as it helps us to keep improving. I am sure our Support team tried to help you in the best possible manner and provide you options based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.