help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not working after swim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2019 13:03 - last edited on ‎06-28-2019 11:24 by Fitbit Moderator

‎06-27-2019 13:03 - last edited on ‎06-28-2019 11:24 by Fitbit Moderator

I have an ionic and after about an 30 min swim in a indoor pool it showed low battery then shut off. I charged it and the display won't show anything. I tried the 2 button and 3 button reset with no results besides a phantom short vibration. The green light was lighting up randomly as well. 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎06-28-2019 11:24

‎06-28-2019 11:24

Welcome to the Community @TheBigC1234. I appreciate the troubleshooting tried and the details mentioned. 

 

I've shared your post with our Support team and they mentioned that you already have a case with them. Please continue the communication through email. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes