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Ionic not working after update

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‎10-25-2019 02:34 - last edited on ‎10-26-2019 14:23 by Fitbit Moderator

‎10-25-2019 02:34 - last edited on ‎10-26-2019 14:23 by Fitbit Moderator

Since the update - which took forever to do - the 1st full charge after, battery lasted less than 24 hours. They tried to tell me it was my charging port! Now, weather app not working, and, as for notifications, well, I don't get them all and my phone does not vibrate when I do. Vibrate is fine as alarm still works. Overall, this update has caused a lot of issues!! Am awaiting an email reply from them. Not a happy Ionic owner 😣

Moderator edit: Updated subject for clarity 

 

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‎10-26-2019 14:22

‎10-26-2019 14:22

@Mrsksmartin It's great to see you around.Thanks for sharing your experience in the Forums. 

 

I appreciate your feedback regarding the latest firmware update. Since you mentioned you already have a case with our Support team, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you need further assistance. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-26-2019 14:25

In response to SilviaFitbit

‎10-26-2019 14:25

I just hope they stop telling me to try this, try that, it's your charging
port! 😣
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‎10-29-2019 10:02

In response to Mrsksmartin

‎10-29-2019 10:02

@Mrsksmartin Thanks for getting back. 

 

Your feedback is appreciated, we're always working on improving our services and watches/trackers. Since you already have a case, please continue your communication through email, they will do their best to assist you. 

 

I'll be around if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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