Ionic not working properly

[rschwandt]

My Ionic has been acting strange lately, battery running down quickly, screen blacking out and dimming, green lights on back of watch are very bright, and watch will at times vibrate rigorously for minutes at a time.  This is the second Ionic, first one died after 15 months and I've had this one for about 18 months and it's been acting up but usable for the past 9 months.  I'm very frustrated, with the cost of this watch it should last longer and perform better on a consistent basis.

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@rschwandt Welcome to the Community. Sorry for the delayed reply. 

Thanks for the letting me know what you're experiencing with your Ionic. I see where you're coming from. 

I would like you to follow this procedure to restart your Ionic and follow these tips to extend your watch's battery life. 

Let me know the outcome. 

[rschwandt]

Now my Ionic is a dark blue screen.  I tried a factory reset which was in process but I needed to enter a code from the watch and I can't see anything with the screen blank/dark blue.  I can see the screen is on when I turn out the lights but there is nothing displaying.  For now this watch is now unusable.  Any options to get this thing working?

[SilviaFitbit]

@rschwandt Thanks for getting back. Sorry for the delayed reply. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions.