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Ionic not working

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‎04-07-2019 10:35 - last edited on ‎04-08-2019 08:02 by Fitbit Moderator

‎04-07-2019 10:35 - last edited on ‎04-08-2019 08:02 by Fitbit Moderator

I love my Ionic. Having had it 13 months with no issue. Unfortunately it died today mid exercise even though it's charge was plus 30%.

Brought it home and placed on charge, about 5 mins removed it from charge as it had become very hot. Still no display visible and daren't plug it in case it is dangerous?

Any suggestions or customer support would be warmly received.

Thank you

 

Moderator edit: Updated subject for clarity 

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‎04-08-2019 08:01

‎04-08-2019 08:01

A warm welcome to the Community @Fatboythin. Thanks for the details that you've mentioned and the troubleshooting that you've performed. 

 

I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email, they will continue assisting you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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