02-21-2020 13:15
02-21-2020 13:15
I have only had this ionic for two weeks and the battery died last night and now it will not turn on. I have tried plugging it into a computer and tried multiple blocks and still nothing. I have not swam or showered with it and i dont see any debris that would stop it from charging. Since i habe only had ot for a small amount of time i am upset about this.
02-22-2020 09:46
02-22-2020 09:46
@Dquigley Welcome to the Community. Thanks for the details mentioned.
I appreciate the troubleshooting tried. I would like you to follow the tips mentioned in this article: Why isn't my Fitbit device's battery charging?
Keep me posted. I'll be around if you have any additional questions.
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02-22-2020 10:02
02-22-2020 10:02
02-26-2020 16:33
02-26-2020 16:33
@Dquigley Thanks for getting back. I appreciate the troubleshooting performed.
In this case, I've shared your post with our Support team and they will continue assisting you through email.
I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.