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Ionic not working

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‎04-18-2020 23:36 - last edited on ‎04-22-2020 06:08 by Fitbit Moderator

‎04-18-2020 23:36 - last edited on ‎04-22-2020 06:08 by Fitbit Moderator

Started off disconnecting when out running, then heartbeat was disconnecting, then click started losing time, disconnecting from WiFi and the phone app wouldn’t reconnect with the simple sync, simple restart of watch on buttons, shutdown of watch even turned my phone on and off to see if that would restart anything first few occasions these would solve the issue now nothing???

 

Moderator edit: Updated subject for clarity 

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‎04-22-2020 06:08

‎04-22-2020 06:08

@Johnsy24 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for getting in touch. I appreciate the troubleshooting tried prior to posting. 

 

I've shared your post with our Support team and they've mentioned you already have an open case with them. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-22-2020 06:18

In response to SilviaFitbit

‎04-22-2020 06:18

Thank you yes I was in discussion with someone via the twitter feed but that link seems to have disappeared so have emailed this morning and am waiting response Thank you for your reply Sam 


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