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Ionic not working

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‎02-21-2020 13:15

‎02-21-2020 13:15

I have only had this ionic for two weeks and the battery died last night and now it will not turn on. I have tried plugging it into a computer and tried multiple blocks and still nothing. I have not swam or showered with it and i dont see any debris that would stop it from charging. Since i habe only had ot for a small amount of time i am upset about this.

Best Answer
3 REPLIES 3

‎02-22-2020 09:46 - last edited on ‎10-07-2025 11:14 by Fitbit Moderator

‎02-22-2020 09:46 - last edited on ‎10-07-2025 11:14 by Fitbit Moderator

@Dquigley Welcome to the Community. Thanks for the details mentioned. 

I appreciate the troubleshooting tried. I would like you to follow the tips mentioned in this article: Why isn't my Fitbit device's battery charging? 

Keep me posted. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎02-22-2020 10:02

In response to SilviaFitbit

‎02-22-2020 10:02

I tried everything on the list that i could see being a problem and none of
those worked
Best Answer

‎02-26-2020 16:33 - last edited on ‎10-07-2025 10:55 by Fitbit Moderator

In response to Dquigley

‎02-26-2020 16:33 - last edited on ‎10-07-2025 10:55 by Fitbit Moderator

@Dquigley Thanks for getting back. I appreciate the troubleshooting performed. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer