help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2020 13:15

‎02-21-2020 13:15

I have only had this ionic for two weeks and the battery died last night and now it will not turn on. I have tried plugging it into a computer and tried multiple blocks and still nothing. I have not swam or showered with it and i dont see any debris that would stop it from charging. Since i habe only had ot for a small amount of time i am upset about this.

Best Answer
3 REPLIES 3

‎02-22-2020 09:46

‎02-22-2020 09:46

@Dquigley Welcome to the Community. Thanks for the details mentioned. 

 

I appreciate the troubleshooting tried. I would like you to follow the tips mentioned in this article: Why isn't my Fitbit device's battery charging? 

 

Keep me posted. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎02-22-2020 10:02

In response to SilviaFitbit

‎02-22-2020 10:02

I tried everything on the list that i could see being a problem and none of
those worked
Best Answer

‎02-26-2020 16:33

In response to Dquigley

‎02-26-2020 16:33

@Dquigley Thanks for getting back. I appreciate the troubleshooting performed. 

 

In this case, I've shared your post with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer