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Ionic not working

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‎04-26-2020 12:29 - last edited on ‎04-29-2020 11:48 by Fitbit Moderator

‎04-26-2020 12:29 - last edited on ‎04-29-2020 11:48 by Fitbit Moderator

Won’t charge, showed 0 now screen is black. Not plug, charger or cord.  They all work 

 

Moderator edit: Updated subject for clarity 

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‎04-29-2020 11:47 - edited ‎04-29-2020 11:48

‎04-29-2020 11:47 - edited ‎04-29-2020 11:48

@Vickie5678 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that your Ionic's screen isn't working. I would like you to plug your watch into your charging cable and perform a restart. 

 

Let me know the outcome.

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